How can we help you?
Browse the most common questions to learn more about how Moncoin works and the services we offer.
How long does it take for a professional to arrive?
Most professionals arrive within 20 minutes of booking. The actual arrival time is shown in real-time in the app, so you can easily track your request status.
Are the professionals verified?
Yes. Every professional submits a government-issued ID and a live selfie. Our team manually reviews each application before approving them to join the platform.
How is payment handled?
You pay the professional directly in cash after the work is completed. The price is agreed upon before the service begins, so the cost is clear with no surprises.
In which cities is Moncoin available?
Moncoin is currently available in Casablanca, Rabat, Marrakech, Tangier, and Fez, with plans to expand to additional cities soon.
What if I'm not satisfied with the work?
You can open a dispute through the app within 48 hours of task completion. Our team reviews the case details and contacts you within 24 hours to follow up on the issue.
How can I book a professional through Moncoin?
You can choose the service you need through the app, then set your location and send your request. Available professionals near you will appear so you can select the right one and complete the booking easily.
Didn't find an answer to your question?
The Moncoin team is ready to help and answer your questions.