Last updated: August 2026 · Moncoin Platform

At Moncoin, we place great importance on protecting the privacy of our users, whether they are artisans or clients. This policy explains how we collect, use, and protect personal information when using our digital platform and applications, in accordance with Law No. 09-08 on the protection of individuals with regard to the processing of personal data.

1. Information We Collect

We collect limited and necessary data to ensure the best experience for you on the Moncoin platform:

👤 Identity Data

Full name (for verification)
Phone number (for direct communication and booking confirmation)
Email address (for notifications and digital experience)
City and geographic location (to connect you with the nearest professional)

🔧 Professional Content (for artisans)

Specialisation, trade type, and services offered
Portfolio photos of previous work
Professional biography and experience
Ratings and reviews from completed bookings

📊 Technical Data

Device data and secure session access logs
Browsing and search preferences
Booking and review history
Interaction statistics for platform and app improvement

2. How We Use Your Information

We use this data exclusively to serve your experience on the platform:

Manage your personal and professional account securely and effectively
Connect you with the nearest suitable professional and process bookings quickly
Send notifications related to your bookings and important work requests
Develop platform and app features based on your real needs
Provide a safe and reliable working environment for all parties and handle disputes

3. Data Privacy and Sharing

Our fundamental principle: "Your data belongs to you." We are fully committed to never selling or renting any of your information to third-party marketing entities.

We only share your data in contexts that serve your interest:

Displaying necessary contact details to clients interested in your services or to artisans assigned to your request
Complying with legal requirements if officially requested by competent authorities
Preserving platform security and user rights and protecting them from fraud

4. Data Protection and Security

We adopt the highest technical standards to protect your data from any unauthorised access or tampering:

🔐 Encryption of sensitive data
🛡️ Intrusion protection systems
🔍 Periodic security audits

💡 Despite the strength of our systems, we always remind you of the importance of keeping your password confidential and not sharing it with anyone.

5. Your Rights and Privileges

We believe in your full right to control your digital data:

✓ Quick access and review of all your data
✓ Update and correct your personal and professional information at any time
✓ Request account closure and deletion of all associated data
✓ Customise privacy and control the visibility of your information
✓ Right to withdraw your consent to data processing

6. Cookies

We use cookies to remember your preferences, facilitate your login, and improve your experience on the platform and app. You can manage cookie settings through your browser at any time.

7. Third-Party Links

We may provide links to partner websites or external sources. Please note that we have no control over the privacy policies of those websites. We always recommend reviewing their policies before interacting with them.

8. Policy Updates

We are constantly evolving and may update this policy from time to time to enhance your protection. Any substantive changes will be communicated via a prominent notice on the platform and app.

9. We Are Here to Help

Have a question or suggestion to enhance your privacy? We are always happy to hear from you:

10. Child Protection Policy

At Moncoin, we are committed to protecting children and preventing any form of exploitation or abuse. It is strictly prohibited to publish, share, or request any content related to the sexual exploitation of children.

We reserve the right to:

🚫 Immediately remove any infringing content
⛔ Permanently ban offending accounts
🤝 Fully cooperate with competent authorities when needed

Our Commitment to Protecting Your Privacy

We are committed to protecting your personal data and ensuring it is used in a safe and responsible manner, in accordance with Law No. 09-08 on the protection of individuals with regard to the processing of personal data.

Privacy Policy